Our outbound call center services can handle your business-to-business (B2B) or business-to-consumers (B2C) campaigns. Infinit Contact’s outbound call center service is designed to play as an extension of your company’s marketing and customer care teams, as we provide you with the perfectly fit talents and tools to grow your business.
To become the best outsourced outbound call center service provider, Infinit Contact finds the most talented customer service representatives and marketing professionals. We thoroughly train them and set them to work for our clients’ businesses using our comprehensive tools.
Infinit Contact’s best practices and systems for outbound call center services lower operations costs significantly, while increasing our clients’ net sales and customer service ratings. Some of our outbound call center services available 24/7 include:
- Customer Satisfaction Survey – To help you better manage your business, you need to have a clear understanding of your company’s health. We can help you measure how your products and services meet, exceed or fall short of your customers’ customer expectations through metrics such as CSat, NPS, and CES.
- Market Research / Business Intelligence – Understanding your customers, markets, and competitors is vital for the success of your business. Infinit Contact can wade through all the data for you to find relevant and actionable information, with deliverables customized for your business needs.
- Lead Qualification – Infinit Contact can get the most value from your inquiries with our quick response time. Your campaign ROI will be easier to measure because every lead is automatically and thoroughly followed up on.
- Performance Reviews and Quality Assurance – As an extension of your company, Infinit Contact sees to it that the outsourced team recruited, hired, trained and managed for your business maintains a quality of work that meets your business .expectations and needs. We manage your contact center team just as you would manage them.
- Customer Retention – Infinit Contact understands the importance of keeping a permanent dialogue with your customer, to better understand their needs and provide them with it. We can help you strengthen your relationship with your customers and identify customer migration tendency.
We are ISO 9001: 2008 Certified and Six Sigma qualified and place a large emphasis on quality and continuous improvement on our outbound call center services. We are ISO 27001:2005 certified so our clients can be assured that their data in being safeguarded appropriately.