Last week’s customer service blogs were filled with fault finding and problem solving. Nothing beats the feeling of improvement, right? Do you really think Comcast can get their customer service together?
Here’s the latest on our weekly #custserv round-up:
We Can’t Always Describe It, but We All Know Poor Customer Service When We See It
From Inman News
By Teresa Boardman (@tboard)
Customer service is not just asking customers questions, or repeatedly feeding patrons with your wide-array of services. Actually, it is a much bigger package than that.
You may not be mindful of the customer’s reaction when you try to give them a good experience, but they all know when good customer service is lacking.
3 Unlikely Service Phrases that Make Customers Unbelievably Happy
By Rebecca Brown
Having a script or some standard phrases can make our job a little bit easier right? But there might be something missing in your stocked script that can make your customers really happy.
There are simple phrases, but they give the most impact. Rebecca breaks it down and you won’t believe how modest these phrases are.
5 Tips on Building an Epic Customer-Support Team
By Leyla Seka (@LeylaSeka)
No man is an island, most especially when you’re living in the customer service industry.
While outsourcing is a well acclaimed element, you still need a strong and sturdy customer support team to frontline your customer service. Forming the right team doesn’t happen quickly, and it is not advisable to happen that way, which is why Leyla dishes out 5 very helpful tips for forming your solid customer support team.
Customer Service Is Becoming More Kafkaesque by the Day
From The Guardian
By Oscar Rickett (@oscarrickettnow)
Do we see the hostility of life in customer service? Or is it just because right before you make that call, you’re in distraught and completely clueless?
Oscar puts in a quote from an airline official played by a Slavoj Žižek sound-alike talking to confused travellers, “If there is a problem, fill out a complaint form, and place it in an envelope addressed to the name of the hospital in which you were born”. This is an article really worth reading.
Comcast Vows: We’ll Fix Our Customer Service
By Chris Isidore (@chrisidore)
In last week’s round up, we asked “Is Comcast really bad at customer service?”
A bunch of videos and recordings have been spreading around the internet, and it is not good news for Comcast. Which is why, in response to this depressing situation, they vow to improve their customer service.