We felt a great breeze of customer service articles this week and it’s never a bad-time to look back on some awful mishaps, yes we’re talking about a Comcast call. Speaking of a great breeze, do you feel the holiday season slowly sneaking in?
Here’s the latest on our weekly #custserv round-up.
The Apple Store Guide to Insanely Great Customer Service
By Humayun Khan (@HumayunNKhan)
If you’ve ever been inside an Apple Store, one thing you’d appreciate aside from the array of awesome gadgets around you is the A-grade (no pun intended) Customer Service.
Apple takes pride in their highly-trained staff and this article dishes out the ultimate crash course to great customer service.
5 Ways to Dazzle and Delight Your Customers This Holiday Season
By Sujan Patel (@sujanpatel)
Do you feel the weather changing? Your customers can feel that too, and to them it’s a great signal to go shopping!
With the holiday season coming in, every entrepreneur has to figure out how to get the most out of it. Sujan gives us important tips on creating awareness and to improve sales for every kind of business out there!
5 Reasons Companies Fail at Customer Service
By Shep Hyken (@hyken)
It seems like every business out there boasts highly of their customer service procedures. Yes, some can execute it to perfection but not all can do it right.
Maybe it’s not the employee, or the procedure itself, maybe it’s just the lack of, as Shep puts it, common sense. It is true that most companies do know what it takes to provide great customer service. They just have a hard time executing.
Why Are Emotional Connections the Key to Exceptional Customer Service?
From Disney Institute
By Bruce Jones (@Joneseybi)
It is never enough to complete a transaction with a seemingly robotic conversation trend, what it takes is a simple engagement that’s both sincere and genuine.
Bruce puts it in a very fitting quote, “Aim for your customers’ hearts, not just their heads.” Great relationships will eventually prolong a customer’s engagement and will give you nothing but positive feedback, which is ultimately the goal of any organization.
Comcast’s Infamously Bad Customer Service Isn’t Incompetence –It’s a Choice
By Brad Reed (@bwreedbgr)
Is Comcast really bad at customer service?
Another incident just came on the internet, and it is, again, Comcast’s infamous customer service. However, this time, it’s all about dropping calls and no response. Is Comcast really bad at delivering customer service? Or is it a choice?