From musicians acting like Jesus to dissatisfied customers; Last week was an entertaining week for the Customer Service industry. It helps too when Kanye West stirs up another controversy to up the fun and novelty.
Here’s the juice on last week’s #custserv round-up:
Handling Dissatisfied Customers Successfully, To Win Them Back
By Annie Pilon (@AnnieHP)
It is never a fun moment when customers tell you that they want out. The most pivotal moment of this conversation is whether you can get them back.
Danny Ripon of Thunderbird gives such a strong tip here, emphasizing on putting value on each relationship you’re in. However, he doesn’t promote having dissatisfied customers. It’s always better when the feedbacks are positive.
Tech Has Raised the Bar on Customer Experience Higher than Ever; Here’s Why You Should Care
By PV Kannan (@pvkannan)
The current generation undoubtedly demands a certain level of customer experience to reciprocate the advancement in technology. Business ought to be concerned now, more than ever, on providing nothing but the best customer service.
Tech Executives Alfred Lin, Micheal Moritz, and George Shaheen all dish their thoughts on the issue and give insights on what enterprises should aim for when setting customer service goals.
How to Fix Your Service Experience for Customers with Disabilities — What Kanye Should Have Learned
By Micah Solomon (@micahsolomon)
Kanye West, being the man that he is, got caught up in another scandalous outrage. He allegedly stopped his concert in Sydney to insist two disabled audience to get up from their wheelchairs.
There are certain people with specific needs, and people with disabilities should be treated accordingly. Micah did a great job relating this incident to customer experience!
Good Customer Service Really Isn’t That Hard!
By Jan Osmond (@pr1orities)
What is the secret sauce to good customer service? Stay connected to the customers and provide great customer experience all throughout. Point taken, customer service isn’t that hard!
This is a reflection based on Jan’s first-hand experience and she emphasized one of the most important rules in customer service, treat your customers how you would like to be treated.
What Great Social Customer Service LOOKS Like
By Theresa Mills (@TheresaAnnMills)
Customer service is really engaging in real conversations with real people in real time. This article gives us an example of great customer service, brought to you by Nordstrom.
Nordstrom is a company highly engaged in social media, specifically Twitter. Quick response time and awesome replies surely win the customer’s heart!
Nowadays, the traditional landline phone customer service that businesses have may not serve your customers well—considering that we’re living in the technology era. Having customer support in other types of network such as through online and mobile are some of the customer assistance services we have, which can take your entire customer service to a whole new level. Learn more!