Noticed the #custserv and #custexp hashtags all over social media recenty? Saw a number of customer service personalities getting a little bit active on twitter? One reason, it was Customer Service Week!
Here’s the latest on our weekly #custserv roundup:
Customer Service Week 2014: Six Ways To Make It Last All Year
By Micah Solomon (@micahsolomon)
Do you feel that sudden improvement on your company’s Customer Service every time it’s National Customer Service Week? Well, like Micah says, “The only thing wrong with National Customer Service Week is that it doesn’t last long enough.”
The optimal performance doesn’t need to last for only a week. Here are 6 highly recommended tips to make it last for months!
The Key To Ideal Customer Service: Making Exceptions
From Duct Tape Marketing
By Duane Forrester (@duaneforrester)
In today’s generation, consumers have all the right to rant about their least-favorite moments, particularly when it comes to bad customer service. What can companies do? Improve their customer service to a level where consumers can boast about how awesome their experience was interacting with client reps!
What is the key to making consumers very happy? Exceptions. Bending the policy for the sake of great customer experience, that’s what gives companies an A+ on social media.
Why Most Customer Experience Programs Fail
From Beyond Philosophy
By Colin Shaw (@ColinShaw_CX)
In every customer experience program, there is a single, most-imperative factor that binds everything together, and that is being customer-centric. However, that seems to be the problem of many businesses out there.
Businesses often times view data charts, study the demographics and conduct surveys and research but leave out one important thing. Colin gives us the solution to this problem, as he dishes out the ultimate guide to customer-centricity.
15 Essential Best Practice Tips for Social Customer Service
By Luke Brynley-Jones (@lbrynleyjones)
Social media might very well be the best avenue for customer service. Especially because almost everybody goes online almost every day and consumers are eager to know about the next viral customer service issue.
However, going online involves a number of responsibilities and a single screw-up can lead to a multitude of disasters. Luke gives us a heads up on how to execute the best social media customer service.
Indy Airport Introduces Customer Service Robot
Do you see that tablet with a shirt moving towards you? No, robots aren’t out there to get you. These tablets are customer service reps willing to answer your questions and assist you with whatever you need.
Indianapolis International Airport recently introduced these hefty representatives, but they have no names yet. A human customer service representative can monitor and track the robots within the vicinity. The human customer service representative controls the robot from a desk on the 4th floor.