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The Fast-Growing Contact Center Market in APAC Region

November 23, 2017 by Infinit Contact

The Fast-Growing Contact Center Market in APAC Region

It is a well-known fact that the Asia Pacific region is by far the most prominent provider of contact center outsourcing solutions in the world with the Philippines and India seemingly atop the list of countries. The simple reason as to why the Asia Pacific or APAC region accomplishes this with ease is because English is a predominant language in many of its countries.

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Filed Under: Contact Center, Customer Service, Industry News, Outsourcing Tagged With: call center outsourcing, contact center, contact center in APAC region, contact center outsourcing, Outsourcing

How Customer Service affects your Brand’s Identity

October 2, 2017 by Infinit Contact

With one bad rating, your brand’s identity can be substantially tarnished. For this reason, you may need to consider reorganizing your organization’s customer care by finding out how customer service affects your brand’s identity.

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Filed Under: Contact Center, Customer Service Tagged With: brand identity, contact center, customer service, how customer service affects brand identity, Outsourcing

Multichannel vs Omni-Channel Customer Service: Defining the Difference

July 13, 2017 by Infinit Contact

Multichannel vs Omni-Channel Customer Service Defining the Difference

Companies have had to undergo a significant transformation to meet customer demand. Read this article to learn more about multi-channel vs. omni-channel workflows, the good, the bad and the ugly.

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Filed Under: Customer Service Tagged With: contact center, customer service, Customer Service Outsourcing, difference between multichannel and omni-channel customer service, multichannel, multichannel customer service, omni-channel, omni-channel customer service, Outsourcing

Effective Workforce Management: Mitigating Contact Center Industry’s Attrition

July 7, 2017 by Infinit Contact

Effective Workforce Management: Mitigating Contact Center Industry's Attrition

As outsourcing customer service and support operations continue to gain momentum, the problem is only going to become more prevalent, eventually eroding the bottom line and creating a potential HR crisis. Learn how to manage attrition in a contact center environment here.

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Filed Under: Contact Center, Outsourcing Tagged With: attrition rate, contact center, contact center attrition rate, contact center industry, contact center outsourcing, workforce management, workforce management in the contact center industry

5 Social Media Best Practices in the Customer Service Industry

November 22, 2016 by Infinit Contact

Social media is no longer just for viral memes and cat photos — and if you’re a business reliant upon excellent customer service, then using social media to reach and respond to customers is something you won’t want to miss out on.

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Filed Under: Customer Service, Social Media Tagged With: Best Practices, contact center, customer service, customer service social media, social media, Social Media Best Practices in the Customer Service Industry

7 Tips to Personalize Customer Support

January 18, 2016 by Infinit Contact

Every business is a people business.

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Filed Under: Customer Service Tagged With: 7 Tips to Personalize Customer Support, call center, contact center, customer service, customer support, Infinit Contact

5 Social Customer Service Resolutions for 2016

January 13, 2016 by Infinit Contact

Begin the year refreshed and armed with a new social customer service to-do list. Here are a few resolutions to follow to set you off on a good start.

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Filed Under: Customer Service Tagged With: 5 Social Customer Service Resolutions for 2016, call center, contact center, customer service, Customer Service Resolutions, Infinit Contact

7 Pointers to Deliver Good Customer Service Year-Round— Not Just on Christmas

December 23, 2015 by Infinit Contact

Nothing beats preparation and strategy when traffic to customer channel suddenly increases as a result of the Christmas rush or any unexpected event. Investing in a good customer strategy—and not just on Christmas—can lead to any company’s competitive edge.

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Filed Under: Customer Service Tagged With: 7 Pointers to Deliver Good Customer Service Year-Round— Not Just on Christmas, call center, contact center, customer service, Holidays, Infinit Contact

5 Customer Service Trends to Watch Out for in 2016

December 21, 2015 by Infinit Contact

According to a Gartner report, 89 percent of surveyed companies plan to compete among their peers by boosting their customer service in 2016, confirming how important customer experience is to any business and if they want to climb their way or stay on top, businesses need to focus on providing exceptional customer experience. Extraordinary customer service is the hottest trend in business today – take a look at what trends will help shape it in 2016.

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Filed Under: Customer Service Tagged With: 5 Customer Service Trends to Watch Out for in 2016, contact center, customer service, Customer Service Trends, Infinti Contact

5 Steps to Providing an Exceptional Customer Service Experience During the Holidays

December 18, 2015 by Infinit Contact

With only a week to go before Christmas, how are you coping with the holiday rush? Here’s what you need to do to provide an amazing customer service experience for your clients amidst the holiday frenzy.

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Filed Under: Customer Service Tagged With: 5 Steps to Providing an Exceptional Customer Service Experience During the Holidays, call center, contact center, customer service, Holidays, Infinit Contact

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Copyright © 2013 Infinit Contact. Infinit Contact provides contact center outsourcing services to empower small to medium sized businesses and let them focus on their business cores. We offer botique solutions tailored to fit certain client requirements and eventually increase customer retention and satisfaction rates. From inbound and outbound solutions, to social media, CMS, and back-office services, Infinit Contact's approach can efficiently help you exceed your company's goals and objectives to eventually succeed in your fields. Infinit Privacy Statement