It is a well-known fact that the Asia Pacific region is by far the most prominent provider of contact center outsourcing solutions in the world with the Philippines and India seemingly atop the list of countries. The simple reason as to why the Asia Pacific or APAC region accomplishes this with ease is because English is a predominant language in many of its countries.
Read MoreHow Customer Service affects your Brand’s Identity
With one bad rating, your brand’s identity can be substantially tarnished. For this reason, you may need to consider reorganizing your organization’s customer care by finding out how customer service affects your brand’s identity.
Read MoreMultichannel vs Omni-Channel Customer Service: Defining the Difference
Companies have had to undergo a significant transformation to meet customer demand. Read this article to learn more about multi-channel vs. omni-channel workflows, the good, the bad and the ugly.
Read MoreEffective Workforce Management: Mitigating Contact Center Industry’s Attrition
As outsourcing customer service and support operations continue to gain momentum, the problem is only going to become more prevalent, eventually eroding the bottom line and creating a potential HR crisis. Learn how to manage attrition in a contact center environment here.
Read More5 Social Media Best Practices in the Customer Service Industry
Social media is no longer just for viral memes and cat photos — and if you’re a business reliant upon excellent customer service, then using social media to reach and respond to customers is something you won’t want to miss out on.
Read More7 Tips to Personalize Customer Support
Every business is a people business.
Read More5 Social Customer Service Resolutions for 2016
Begin the year refreshed and armed with a new social customer service to-do list. Here are a few resolutions to follow to set you off on a good start.
Read More7 Pointers to Deliver Good Customer Service Year-Round— Not Just on Christmas
Nothing beats preparation and strategy when traffic to customer channel suddenly increases as a result of the Christmas rush or any unexpected event. Investing in a good customer strategy—and not just on Christmas—can lead to any company’s competitive edge.
Read More5 Customer Service Trends to Watch Out for in 2016
According to a Gartner report, 89 percent of surveyed companies plan to compete among their peers by boosting their customer service in 2016, confirming how important customer experience is to any business and if they want to climb their way or stay on top, businesses need to focus on providing exceptional customer experience. Extraordinary customer service is the hottest trend in business today – take a look at what trends will help shape it in 2016.
Read More5 Steps to Providing an Exceptional Customer Service Experience During the Holidays
With only a week to go before Christmas, how are you coping with the holiday rush? Here’s what you need to do to provide an amazing customer service experience for your clients amidst the holiday frenzy.
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