Call center – two words that actually bring India and the Philippines to the minds of those who are familiar with the outsourcing industry and get them to think of the wide range of solutions that they can do with a call center outsourcing service provider. However, as for others who are unfamiliar with the industry, they would probably view call center as just simply a provider of customer service solutions. Many contact center outsourcing companies today have already expanded their service offerings and developed innovative solutions to interested companies, which no longer limits them to approach companies who are only interested in seeking customer support solutions.
Among the many work processes that one can outsource to a solutions provider, the most popular would definitely be customer relations as most companies value its relationship with its customers, especially when it comes to customer service and customer feedback. Here enters the value proposition of contact centers as they pitch to their potential clients that these outsourcing solutions providers take care of their customer service while they focus on their other core activities within the company. But this has changed – although this is still being done today, outsourcing companies have now seen that there are actually a lot of other things why companies need an outsourcing partner other than just because they needed to enhance their customer relations.
What are the possible areas a contact center outsourcing solutions provider can be of help to your company, aside from customer support? Check out the list we have created below:
- Telemarketing/Telesales – Having a call center outsourcing solutions provider as a partner for your telemarketing processes could help your company increase your business’ sales.
- Lead Generation – Lead generation can help your company improve sales by looking for potential buyers for your product and later on reaching out to these potential buyers to offer your product or service
- Claims Processing – There are situations in which an unsettled claim or bill needs to be followed up and attending to this would hinder you from moving forward and from focusing on other important tasks, which is why a trusted and preferred outsourcing partner would be your best option as you will be able to do this work process while you move forward with your business.
- Shipment Track and Trace – With the different merchants in the market who offer shipping of purchased products, there is a risk that the product delivery gets delayed or just simply, the consumer wants to check on the product that s/he has bought. Contact center outsourcing companies are also popular in providing this service because companies have realized that maintaining an in-house team that would handle such process has proven to be quite an added expenditure for a company.
Author: Jamee C.