Remember when we rounded up the top customer service influencers you should follow? We chose them because of their valuable contributions to what has shaped customer service as it is today. Now we share some of their resounding customer service tips for companies and organizations.
Treat employees the way you want your customers treated, if not even better. What’s happening inside an organization is felt on the outside by the customer. via blog (15 Customer Service Tips for 2015)
Customer Experience = Success + Effort + Emotion.
Customer experience is in the eyes of the beholder, it’s not what you do as a company, or how your employees think about what they do, it’s how your customers think and feel about what you do. via blog (What is customer experience?)
Engagement shouldn’t be used as a synonym for experience
Experience is what the customer perceives. If it’s a positive experience, you should see the customer becoming more engaged, otherwise known as exhibiting loyalty behaviors and attitudes. via blog (Customer Experience vs. Customer Engagement – A Distinction without a Difference?)
What you present to a mobile audience is the most important part of your online presence – don’t miss the advantage. (via Twitter)
To win the customer, customer service focus has to be the mission of the entire organization. Win the customer with simple customer service, delivering better self-service customer service and real service solutions. via blog (5 Tips to Win the Customer with Great Customer Service)
A journey map really brings the customer experience to life, allowing people in the company to really understand what customers are going through, what their interactions are, and to create that empathy that we are talking about so much lately, that’s so important to creating a great customer experience.
That sets the groundwork. We can’t transform the customer experience without understanding who the customer is and what he’s going through, and that’s obviously where the maps come in. via an interview with Annette Franz (Heart of the Customer)
The best service is [still] no service. Avoidable pervasive customer service issues have to be avoided by systematically discovering and eliminating their root causes. via Quora (How can customer service be improved?)
It’s not enough to simply have the customer metrics, it’s what you do with them that matters. (via Twitter)
Customer service is a business strategy not a department. via blog (Define customer service…)
Make your employees the ultimate reason your customers want to do business with you. (via Twitter)
Do you have any customer service tips to add? Let us know in the comments.
We’ve also prepared a presentation of this list on Slideshare. You can view it below or download here.
Nowadays, the traditional landline phone customer service that businesses have may not serve your customers well—considering that we’re living in the technology era. Having customer support in other types of network such as through online and mobile are some of the customer assistance services we have, which can take your entire customer service to a whole new level. Learn more!