Manila, Philippines has recently made headlines for being the top 2 outsourcing destination in the world. Just a few months before that news broke out, the Philippines was reported to be the new contact center capital of the world, overtaking India as a top destination hub for contact center services.
What is it about this small tropical Asian country famous for being the home of world-renowned boxer Manny Pacquaio that makes it a headliner and strong contender for the BPO industry? What kind of contact center service do Filipinos provide that makes them the better agents than those of other countries? Read on to find out.
1. The Filipino culture is perfect for customer service
Wherever you go in the globe, Filipinos are known for being hospitable. Filipinos, regardless of what line of work they are in, are more devoted in satisfying customers. According to Jon Kaplan, an American information technology specialist, the Philippines is a big outsourcing destination option because of this unique Filipino culture. Filipinos easily adapt to foreign cultures, especially to those of Western countries which are very similar to theirs.
2. Filipinos have a good command of the English language
Aside from their official language (Filipino), Filipinos can speak and write English well. Ask any foreign tourist who has been to the country and they’ll tell you that every Filipino that they’ve asked directions fromcan speak good English. English is the medium used in Philippine schools and the country was also once ruled by Americans. The Philippines is the world’s third largest English speaking country and Filipino professionals hired for contact center services are one of the best English speakers in the country. The Philippine government is also continuously modifying education programs to enhance the English proficiency of Filipinos even at a young age, in preparation of providing more quality workforce for the BPO industry.
3. Philippine contact centers are focused on providing high-quality service and productivity
While India maintains the top spot in low-cost outsourcing service in the world, the Philippines (also a low-cost option) doesn’t only compete for this factor. The Philippine BPO industry’s core of value proposition is the quality of service and productivity.
4. The Philippine government is very supportive of the country’s BPO industry
The BPO industry is very much supported by the local government, which has exerted efforts to improve infrastructure programs to provide investors with even more reasons to do and expand business in the Philippines. This strong support by the government is brought about by the fact that the outsourcing industry has helped with the problem in unemployment and the Filipino professional pool seeking better opportunities abroad.
The aforementioned list above could just be 4 of the many reasons why contact center service in the Philippines is better than the rest. Help us build this list and share your thoughts on the comments section below!