Infinit Contact

  • Services
    • Inbound Call Center
      • Customer Services Outsourcing
      • Channels
      • Outsourced Tech Support
      • Orders Processing
    • Outbound Call Center
    • Social Media Customer Service
    • Call Management System IT Solutions
    • Back Office Support Services
  • About Us
    • Company Profile
    • Management Team
    • Capabilities
    • Telecom Infrastructure
    • Certifications
    • Associations
    • Client Testimonials
  • Blog
  • Contact Us

5 Factors in Choosing the Right Outsourced Contact Center

February 26, 2018 by Infinit Contact

5 Factors in Choosing the Right Outsourced Contact Center

Choose the right outsourcing partner for your firm with these factors: Excellence in Quality Assurance, Effective Risk Management, Robust IT Capability and more.

Read More

Filed Under: Contact Center, Outsourcing Tagged With: contact center outsourcing, factors when choosing contact center, outsourced contact center, outsourcing benefits, right outsourced contact center

Generating Revenue through Conversational Commerce

January 18, 2018 by Infinit Contact

Generating Revenue through Conversational Commerce

Today, consumer behavior trend has dramatically shifted from using social media networks to popular messaging applications such as Messenger, Viber, and WhatsApp to communicate with brands and technology. With Conversational Commerce, the world of business has yet another ground-breaking platform to generate substantial revenue. Here is why and how.

Read More

Filed Under: Contact Center, Customer Service Tagged With: call center outsourcing, contact center outsourcing, conversational commerce, customer service conversations, generate revenue

4 Ways to Better Customer Engagement Management

December 26, 2017 by Infinit Contact

4 Ways to Better Customer Engagement Management

It is imperative that you are able to constantly provide the best customer engagement management that will secure new customers, retain old consumers, and retain brand loyalty to name few. To organizations looking to gain more profit and sustainability, here is why customer engagement management matters and how your organization can improve this best practice.

Read More

Filed Under: Contact Center, Customer Service Tagged With: better customer engagement, customer engagement management, Customer Management, how to have better customer engagement, increase customer engagement, Why customer engagement management matters

The Fast-Growing Contact Center Market in APAC Region

November 23, 2017 by Infinit Contact

The Fast-Growing Contact Center Market in APAC Region

It is a well-known fact that the Asia Pacific region is by far the most prominent provider of contact center outsourcing solutions in the world with the Philippines and India seemingly atop the list of countries. The simple reason as to why the Asia Pacific or APAC region accomplishes this with ease is because English is a predominant language in many of its countries.

Read More

Filed Under: Contact Center, Customer Service, Industry News, Outsourcing Tagged With: call center outsourcing, contact center, contact center in APAC region, contact center outsourcing, Outsourcing

Multi-Channel Customer Solutions: Is it Worth Investing?

November 17, 2017 by Infinit Contact

Multi-Channel Customer Solutions: Is it Worth Investing?

By being able to attend to the needs and wants of your consumers at real-time is an effective way of showing that you value their business. This is why investing in multi-channel customer solutions is definitely worth it.

Read More

Filed Under: Contact Center, Customer Service, Industry News, Outsourcing Tagged With: customer service, multi-channel customer solutions, Outsourcing

Samples of Creative and/or Unique Customer Service

October 20, 2017 by Infinit Contact

Samples of Creative and/or Unique Customer Service

A standout customer service team ensures your customers remember your company and give them a reason to spread the word. Here are some examples of unique and creative customer service acts that brought some brands on the map.

Read More

Filed Under: Contact Center, Customer Service, Outsourcing Tagged With: creative customer service, customer service, Outsourcing, unique customer service

5 Ways to Properly Train Your Customer Service Team

October 12, 2017 by Infinit Contact

5 Ways to Properly Train Your Customer Service Team

So how can you improve on your customer service team’s current skills and approaches? Here are some training methods to consider to assure that department and your business a promising future.

Read More

Filed Under: Contact Center, Customer Service, Outsourcing Tagged With: customer service, Outsourcing, ways to train your customer service team

How Customer Service affects your Brand’s Identity

October 2, 2017 by Infinit Contact

How Customer Service affects your Brand’s Identity

With one bad rating, your brand’s identity can be substantially tarnished. For this reason, you may need to consider reorganizing your organization’s customer care by finding out how customer service affects your brand’s identity.

Read More

Filed Under: Contact Center, Customer Service Tagged With: brand identity, contact center, customer service, how customer service affects brand identity, Outsourcing

How Outsourcing Customer Services Can Drive Profitability

September 20, 2017 by Infinit Contact

How Outsourcing Customer Services Can Drive Profitability

Customer service outsourcing can enable profitability in different ways. Read on to find out the benefits of this move and how else your business can enjoy a sound financial future.

Read More

Filed Under: Contact Center, Outsourcing Tagged With: customer service, how outsourcing customer service can drive drive profitability, Outsourcing

Why Knowledge Base Is the Missing Link in the Customer Support Arsenal

August 25, 2017 by Infinit Contact

Why Knowledge Base Is the Missing Link in the Customer Support Arsenal

If you want to have superior customer support, there are certain tools and elements that you must use to achieve higher customer satisfaction. Here, we will discuss the most important elements for high quality customer support, as well as how knowledge base tools allow you to create this superior service.

Read More

Filed Under: Contact Center, Customer Service, Outsourcing Tagged With: customer support, knowledge base, multi-channel

  • 1
  • 2
  • 3
  • …
  • 8
  • Next Page »

E-mail Newsletter

Sign-up to receive email updates!

Useful Resources

  • qualities-of-the-perfect-customer-service-representative
  • customer-retention-strategies

Categories

  • Blog Posts Round-Up
  • Contact Center
  • Customer Service
  • Industry News
  • Outsourcing
  • Social Media

Archives

Recent Posts

5 Factors in Choosing the Right Outsourced Contact Center

5 Factors in Choosing the Right Outsourced Contact Center

Generating Revenue through Conversational Commerce

Generating Revenue through Conversational Commerce

Personalizing Chatbots for Customer Journey Tracking

Personalizing Chatbots for Customer Journey Tracking

4 Ways to Better Customer Engagement Management

4 Ways to Better Customer Engagement Management

Emergence of Chief Customer Officer (CCO)

Emergence of Chief Customer Officer (CCO)

Try our Free Outsourcing Tools

  • Feasibility Tool
  • Readiness Tool
  • ROI Tool
Find out what they think about us:
Client Testimonials
Download Our Brochure

Services

  • Customer Services Outsourcing
  • Call Center Outsourcing
  • Inbound Call Center
  • Outbound Call Center Services
  • Social Media Customer Service
  • Call Management System IT Solutions
  • Back Office Support Services

About Us

  • Company Profile
  • Management Team
  • Capabilities
  • Telecom Infrastructure
  • Certifications
  • Associations
  • Client Testimonials
  • Contact Us
  • Downloads

Follow Us on Twitter

Tweets by @InfinitContact

Stay Connected

Copyright © 2013 Infinit Contact. Infinit Contact provides contact center outsourcing services to empower small to medium sized businesses and let them focus on their business cores. We offer botique solutions tailored to fit certain client requirements and eventually increase customer retention and satisfaction rates. From inbound and outbound solutions, to social media, CMS, and back-office services, Infinit Contact's approach can efficiently help you exceed your company's goals and objectives to eventually succeed in your fields. Infinit Privacy Statement