Choose the right outsourcing partner for your firm with these factors: Excellence in Quality Assurance, Effective Risk Management, Robust IT Capability and more.
Read MoreGenerating Revenue through Conversational Commerce
Today, consumer behavior trend has dramatically shifted from using social media networks to popular messaging applications such as Messenger, Viber, and WhatsApp to communicate with brands and technology. With Conversational Commerce, the world of business has yet another ground-breaking platform to generate substantial revenue. Here is why and how.
Read More4 Ways to Better Customer Engagement Management
It is imperative that you are able to constantly provide the best customer engagement management that will secure new customers, retain old consumers, and retain brand loyalty to name few. To organizations looking to gain more profit and sustainability, here is why customer engagement management matters and how your organization can improve this best practice.
Read MoreThe Fast-Growing Contact Center Market in APAC Region
It is a well-known fact that the Asia Pacific region is by far the most prominent provider of contact center outsourcing solutions in the world with the Philippines and India seemingly atop the list of countries. The simple reason as to why the Asia Pacific or APAC region accomplishes this with ease is because English is a predominant language in many of its countries.
Read MoreMulti-Channel Customer Solutions: Is it Worth Investing?
By being able to attend to the needs and wants of your consumers at real-time is an effective way of showing that you value their business. This is why investing in multi-channel customer solutions is definitely worth it.
Read MoreSamples of Creative and/or Unique Customer Service
A standout customer service team ensures your customers remember your company and give them a reason to spread the word. Here are some examples of unique and creative customer service acts that brought some brands on the map.
Read More5 Ways to Properly Train Your Customer Service Team
So how can you improve on your customer service team’s current skills and approaches? Here are some training methods to consider to assure that department and your business a promising future.
Read MoreHow Customer Service affects your Brand’s Identity
With one bad rating, your brand’s identity can be substantially tarnished. For this reason, you may need to consider reorganizing your organization’s customer care by finding out how customer service affects your brand’s identity.
Read MoreHow Outsourcing Customer Services Can Drive Profitability
Customer service outsourcing can enable profitability in different ways. Read on to find out the benefits of this move and how else your business can enjoy a sound financial future.
Read MoreWhy Knowledge Base Is the Missing Link in the Customer Support Arsenal
If you want to have superior customer support, there are certain tools and elements that you must use to achieve higher customer satisfaction. Here, we will discuss the most important elements for high quality customer support, as well as how knowledge base tools allow you to create this superior service.
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