From October 5 to 9, 2015, we are celebrating our frontline customer service professionals, as Customer Service Week is being held. This celebration was proclaimed by the Congress, as a nationally observed (and now internationally too!) recognition holiday in the United States in 1992.
We all know the importance of customer service—how huge its contribution is to the success of a company, as well as in building a loyal customer base.
So, what better way than to show our appreciation to the team of people who serve and support our customers on a daily basis than to celebrate them this week?
This year, the theme for the celebration is “Everyday Heroes.” Day in and day out, our frontline customer service teams are heroes—both in our eyes and in the eyes of the customers.
Short on ideas? Here are some tips on how you can show your appreciation to your customer service employees.
1. Let them reward their own peers.
Put the power of recognition, and more importantly, the reward in your team’s hands. You can use an internal system to collect reward or nomination points to let them give each other kudos for the good work done.
They also get to choose which kind of reward they wish to receive such as a cash bonus, extra leave credits, or a gift card.
Go the extra mile and make it public too, as this is a great way to give employees a pat on the back, and at the same time, boosts team morale and motivation.
2. Make it all about them—celebrate them, literally, all week!
There are companies who pull out all the guns when they celebrate Customer Service Week—holding different celebrations (or parties) for each day of the week with a theme.
It doesn’t need to be grand, though, as you can start by giving free food (pizza is always a great idea!) on a Monday (cause who doesn’t love free overwhelming food?), allowing a no-dress code policy, showing fun videos, or hosting a games night or an out of town team building trip.
You can dress up your team’s work area with balloons and streamers to make it more festive and decorate top employees’ desks with certificates.
Have little gifts for everyone at their desks too—little knick-knacks like memo caddies, pens, mugs, and paper pads are thoughtful items.
You can find additional ways to celebrate customer service week, without going over the top in terms of expenses here.
3. Pay it forward.
A great idea is to have your team use the week to focus on doing something great for somebody else, especially the less fortunate.
4. Let employees make important decisions.
Drew Thomas, Chief Creative Officer of Brolik, says it best; “Let them make decisions that matter and can impact the company. Verbal appreciation is important, and bonuses or other perks are appreciated, but ultimately, showing someone that you trust their opinion and expertise is far more valuable.”
5. Encourage and provide opportunities for growth.
Company executives like Philip Blackett, Founder and CEO of Magnetic Interviewing, believes that the best way to show appreciation for your employees is to give them opportunities to grow and stretch themselves, showing that you believe in them to do well in such opportunities.
The Power of Saying Thank You
It’s often the customers who thank the people behind great customer service, and managers are the ones that usually recognize those praises.
However, simply saying a heartfelt thank you, in the form of a personal note or team e-mail, from someone from the top can make a huge difference for your team.
Take your cue from LifeCell Corporation. They asked company leaders to record messages of thanks for their team’s special efforts. They played those unexpected messages before the front-line pros settled in to watch a rented movie and eat popcorn during an extended afternoon break.
We, at Infinit, know and recognize that customers are the lifeblood of any business, and that the customer service team is responsible for keeping that lifeline flowing and running smoothly.
We understand the powerful and challenging role of customer service teams in providing value and creating a good customer experience. This is why we are one in celebrating and recognizing the awesome people working in the customer service industry.
You are doing a noble job providing the best customer experience for your companies! Kudos to all of you!