Companies with massive customer loyalty need to realize that it’s their customer service teams that are in the forefront and matter most in delivering customer service experience to make customers keep coming back. Those who know this place great importance on customer service agents and go to great lengths to ensure that the right atmosphere prevails in the workplace and the working environment motivates agents to deliver good customer service.
Keeping customer service agents excited, inspired, and engaged spell the difference between delivering a positive customer experience from a negative one. Customer service is no easy task. There’s no denying the importance of customer service. It is important to motivate your customer service agents to do the best they can.
Here are five ways to inspire your agents to greatness:
1. Show positivity.
Be positive. Exude positivity. Keep a positive attitude in the workplace. This means you encourage and rally behind your agents. When you show optimism and positivity, you also encourage your agents to imbibe positivity as well. This will let them have a positive attitude that helps them see every challenge as an opportunity to learn. Dealing with difficult clients everyday can take its toll and keeping an aura of positivity among your team will help them stay positive (and happy).
Remember: A happy work force equates to happy customers. Provide a great environment to work in and look after your agents the way you expect them to look after your customers.
Good communication means you not only speak clearly but also take time to listen effectively.
One of the best ways to inspire your agents is to improve communication between them and the management team. Costumer service positions are often misconstrued as entry level, low-skilled positions but the impact of their service is on a business is undeniable.
Keep the lines of communication open with your team by being honest with them. Listen to them and respect what they have to say about the management. The more comfortable your agents feel communicating with you, the greater insight you will get to make the right decision for the customer experience in the future.
3. Encourage personal and professional growth.
Growth is necessary for success. Encourage your agents in their professional and personal growth and take advantage of building growth like inspirational books and continuing education classes. Continuous training is essential to have highly motivated and skilled customer service agents. It can also help prepare them to move up the corporate ladder, and it can definitely motivate them to improve their job performance.
4. Praise. Reward.
Everyone wants to be recognized for a job well done. It will also help that you show how much you appreciate the hard work they are doing for the time. Praise them for a job well done. Rewards are not necessary but often motivate agents to perform better.
5. Be a mentor.
Walk the talk. Your agents don’t want a boss, they want a mentor—someone who can show them the ropes and help them to reach their potential. Create standards for your team and make sure you live up to the standards you set. Your agents should have a role model in you.
Practice good customer service. Show a positive customer experience. Manage customer service effectively. This is how you inspire your agents to deliver positive customer experience.
Nowadays, the traditional landline phone customer service that businesses have may not serve your customers well—considering that we’re living in the technology era. Having customer support in other types of network such as through online and mobile are some of the customer assistance services we have, which can take your entire customer service to a whole new level. Learn more!