The cheery vibe of the holiday season is one of the main reasons why many of us are excited about it. It is also the peak of the moment where excellence is expected in many ways. Hence, a customer service delivery short of amazing may throw off any customer and eventually cause serious damage to any business.
Therefore, a company who values their customers would go above and beyond in their customer service. To show you how companies created unforgettable holiday memories for their customers, we have rounded up these amazing holiday customer support stories that will surely give you the fuzzies:
Amazon saves Christmas by replacing a stolen PlayStation 3
This customer’s expensive Playstation purchase was stolen from his doorstep so he contacted Amazon and explained the dilemma and asked if there’s a possibility it can be replaced. He was over the moon after Amazon replaced the PlayStation without any costs and fast-shipped it for free so it arrives to him exactly on Christmas Eve. (Source)
ThinkGeek nails a husband’s Christmas surprise to his wife
Though on a limited budget, this husband still wanted to surprise his wife and thought of buying her a gift from ThinkGeek. After going through arduous efforts to secure the gift, he discovered that the purchase, with the shipping, costs more than the $25 MasterCard gift card he bought. He spoke to the customer service rep about his predicament and totally understands if she can’t do anything about it. But the rep did do something about it and made his day by putting through a $5 gift certificate which even allowed him to pay faster shipping. And this customer just can’t stop sharing about this above and beyond service by ThinkGreek. (Source)
Panera gives what customer wants
The customer wanted to have some of Panera’s Holiday Bread to match the season, so she called her local Panera shop if they had any. Unfortunately, they were out of stock and can check if the next store, which is miles away, has them. Since she didn’t have the time to go there and get it, the employee she spoke with willingly volunteered to get one stock from that other store and asked her to come pick it up in their store—and that customer joyfully picked up that Holiday Bread within half an hour. (Source)
Trader Joe’s makes an exception to satisfy customer’s request
One daughter was worried about her 89-year old father who was snowed in at his Pennsylvanian home around the holiday season. Because of this, she frantically looked for someone who will deliver food to him since his father might have difficulty having access to enough food due to the impending storm. Finally she was able to contact Trader Joe’s but was informed that they normally don’t deliver. But in this particular circumstance, Trader Joe’s made an exception and even raised the bar higher by offering to include additional items needed for his low-sodium diet at no extra cost, and to deliver these for free. In less than 30 minutes, Trader Joe’s was at her father’s doorstep delivering what seems to be an amazing customer service. (Source)
The comfort of Grand Haven Garden House’s Christmas tree
This holiday customer service story is not from any big corporation but instead a small business. Just the same, they delivered customer service that deserves a special mention. Bob Negen lost his father just after Thanksgiving and to get a Christmas tree for his family was not an easy task. When he arrived at Haven Garden House to pick it up, Negen lost it and broke down at the parking lot, remembering how he and his dad would pick out the tree together. The store owner, Dale, came to Negen’s side and comforted him. He took care of everything—selected the tree, delivered it to Negen’s home and set it up—he also did the same for Negen’s mom. To feel that personal care is something that any company’s customer service should have. (Source)
We hope these holiday customer service stories have left you inspired and motivated to do the same for your customers. Show your love to you customers and give them an unforgettable customer experience that will reverberate long after the holiday season is over.
Nowadays, the traditional landline phone customer service that businesses have may not serve your customers well—considering that we’re living in the technology era. Having customer support in other types of network such as through online and mobile are some of the customer assistance services we have, which can take your entire customer service to a whole new level. Learn more!