Inbound Call Center

Customer service is the backbone to the success of every business. Infinit Contact knows what makes a great inbound call center service. The key to successful inbound service is having customer service representatives who really understand your product or service. Infinit Contact recruits, hires, trains, and manages these professionals for you who have the natural skills to deliver exceptional customer care while generating more revenue for your business.

All our call center representatives have undergone a training which covers familiarization with the client’s systems and processes, accent neutralization, and audio or video-based exposure to the job and the environment they are working. Whether it is telesales, customer service, order taking, issue resolution, billing inquiry, or customer care, our inbound call center services are seamless and transparent to your customers as an extension of your company. We enable you to augment your customer care expertise, so you can focus on critical activities and enjoy significant cost savings. Some of our inbound call center services available 24/7 include:

Why Outsource Your Inbound Call Center to Infinit Contact?

When it comes to business, upholding an effective connection with clients is very important. Customers want to feel welcome and at home with a business, that is why always having an open customer service support line is necessary.
Infinit Contact recognizes that having a competent inbound customer support is crucial for your business, and so our inbound call center services provide outstanding customer service solutions that keep you in contact with your valued customers. With our advanced tools and services handled by committed customer service call center staff, you can be there for your valued customers round the clock.

Infinit Contact’s outsourced inbound call center services team can effortlessly turn an account complain or a question into a positive, well-handled inquiry. We have long years of extensive experience in delivering inbound call center outsourcing services to global customers in varied industries. Our high-tech infrastructure and state-of-the-art telecommunication software can help us provide excellent contact support that are tailor-made for your industry and customers.

Infinit Contact is dedicated to help you reach out to your customers, and professionally handle their inquiries and resolve any issues immediately. Our inbound call center professionals hold significant expertise in inbound call management, answering service calls & guaranteeing customer satisfaction. They will always respond to your clients, customers or prospects in a timely, polite and professional manner, displaying a strong knowledge of your products and services. They will not only address your customer’s questions and concerns; they will also help nurture your business-customer relationship.

We are ISO 9001: 2008 Certified and Six Sigma qualified. We place a large emphasis on quality and continuous improvement on inbound contact center services. We are ISO 27001:2005 certified so our clients can be assured that their data is safeguarded appropriately. Outsource your inbound call center to Infinit-O and allow us to help you attain your business objectives and become more successful.

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