How to Leverage on Exceptional Customer Service to Build an Exceptional Customer Experience

Customer Service

Customer experience has become a business buzzword these days. You’ll often hear that focusing on a customer’s experience is how companies can positively differentiate and create a competitive advantage for their brand. But what is customer experience? How does customer service fit into it? And how can your company or business leverage on this approach?

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5 Social Media Best Practices in the Customer Service Industry

Social media is no longer just for viral memes and cat photos — and if you’re a business reliant upon excellent customer service, then using social media to reach and respond to customers is something you won’t want to miss out on.

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How to Effectively Communicate as a Contact Center Service Provider

effective communication tips for contact center service provider

What do you think is the essential factor that keeps a business doing well over a long period of time? Is it merely about having excellent professionals run the venture, or is it about contact center services that we barely notice sometimes? Business managers tend to focus on production quality—which is a good thing—but there […]

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