Management Team

Infinit Contact’s management provides clients with a strong combination of business consultancy, process optimization and the latest operational techniques and technology to ensure our clients derive the maximum performance from their contact center and customer support functions.

The following management bios outline the key personnel who will oversee the delivery of our clients’ needs:

RICHARD ELDRIDGE
Chairman

Richard is a fast-track, highly motivated, team and results oriented executive with a successful background in turnaround situations in the consulting, IT, and BPO industries accumulating more than nine years experience across 18 industries, 17 business functions in eight countries. He is recognized for his exceptional ability in delivering business results and effectively motivating others at all levels in the achievement of individual and organizational goals for companies, such as IBM, HP, Coca Cola, and Shell Exploration UK.

View Richard Eldridge’s profile 

MANOLO AQUINO
President

Manolo is recognized as one of the top executives in the Philippine financial sector, garnering 30 years experience with multinational companies and BPO industries. He served as Executive Vice President of Philippine Airlines, General Manager – Treasury of Pilipinas Shell Petroleum Corporation, and President of Summersault, Inc.

View Manolo Aquino’s profile 

PATRICK KEEGAN
Chief Operating Officer

Pat is a highly accomplished executive with extensive expertise in operational responsibilities across multiple functions and technologies. He has led large, mature organizations and has planned, launched, and managed emerging Silicon Valley start ups. Pat is a decisive leader recognized for consistently delivering bottom line results beyond expectations. Pat has extensive experience and success with global outsourcing. Key areas of expertise include professional services management, customer service management, process/quality management, corporate strategy, global outsourcing and building sustainable high performance teams.

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ALFRED “BIXIE” MENESES
SVP, Client Solutions Group

With 16 years of experience in Customer Relations in the fields of BPO, Call Center operations, Fulfillment Operations, Sales and Management, Bixie has acquired comfort and superior skill-set in operations management, back-office support group delivery management and start-up projects. He achieved numerous successes in spearheading tasks and projects that involved budget and financial management. He is very comfortable in managing change and process improvements within and across organisations. Bixie is an expert in mentoring and leading teams in achieving goals and objectives. He had experiences setting up BPO centers in the Philippines and abroad during his years of expatriate experience as Customer Service and Fulfilment Operations Head for a Top Philippine TV network for their Middle East operations.

View Bixie Meneses profile