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What We Do

By providing cost-efficient and reliable contact center outsourcing solutions, we make it easier for you to achieve and exceed customer expectations. Focus on what you do best. We'll take care of the rest.

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Customer service plays an important role in business. Having an excellent customer service not only improves a company’s image, but also builds customer loyalty and drives sales. And as competition in business gets stiffer each day, customer support outsourcing can be a strategic asset that will serve as your competitive edge among thousands of companies out there.

Whether you’re a small or a multi-national company, you need to have a well-established and highly competitive customer service base and hiring a reputable call center outsourcing company such as Infinit Contact is a way to achieve gratifying customer service.

Having Infinit Contact as your call center outsourcing company can increase the quality, performance, and productivity of your business. We have call center outsourcing solutions from Inbound and Outbound Services, to Social Media and Call Management System, and Back Office and Data Entry that can be tailored to your specific requirements and can help you have a streamlined contact center.

Benefits of Infinit Contact’s Call Center Outsourcing

Infinit Contact understands that you have to be there for your customers whenever they need you, day or night. We are available 24/7 to take care of them and have trained our people to speak in your brand’s voice and maintain values when communicating with your customers. We have competent call center outsourcing agents equipped to communicate with you and your customers in a personal yet professional manner resulting to better customer relationship. As we handle your contact center necessities, you will be able to focus on your core business.

Since our inbound call center agents will be at the front-end of your business, we make sure that they receive extensive training to maintain, upgrade and update their skill sets. Infinit Contact also implements a performance management system that includes tracking performances on a daily basis in order to align agents with your unique call center outsourcing requirements. In accordance to our high quality objectives, we will continually coordinate with you to improve our job. With this, Infinit Contact has gained a reputation as a world-class outsourcing company committed to excellence.

Infinit Contact has also invested on a robust and flexible technological infrastructure that will support our call center outsourcing services. To guarantee no downtime or disruptions in operations, we regularly maintain our state-of-the-art facilities. Furthermore, we are committed to uphold our client’s trust by certifying that every bit of information is secured and kept confidential as attested to by ISO 27001:20015 ISMS system. We also have complete and controlled access to our facilities to minimize risk of unauthorized forces.